Legal
Cancellation, Delivery & Refund Policy
This policy is written for the digital services sold by Folio Digitals. It is not a retail product return policy, because we do not ship goods.
Delivery (no physical shipping)
All deliverables are digital. We do not offer local or international physical shipping, COD, or courier tracking.
- Design files (logos, e-books, brand kits): delivered electronically, typically within 3–10 business days after the paid kickoff and your brief are complete, or as stated on the invoice.
- Websites and apps: delivered to a staging or live URL in milestones. A typical marketing site is 7–21 business days after content is in; apps follow the written timeline.
- SEO and Meta ads retainers: access and reporting start after setup (often 2–5 business days). These are ongoing services, not a one-time parcel.
Cancellation
You may cancel a project before work starts (no files produced, no ads launched, no development begun). Send a written cancellation using the reference on your invoice.
- If you cancel before work starts and a payment has cleared, we refund that payment minus any non-refundable payment-processor fees, if the processor returns them.
- After work starts, completed milestones are not refundable. Unused future retainer months can be cancelled; they are not billed again after the notice takes effect at the end of the paid period.
- You cannot cancel a Meta ads management month after campaigns have been launched in that paid period. Media spend billed by Meta is between you and Meta.
If you are not satisfied with the service
Eligible management retainers include a 30-day satisfaction review tied to agreed launch milestones (as stated on the live Folio site). Raise the issue in writing during that window. We will either complete agreed remaining work, or refund the unused portion of that month’s management fee.
Custom design and development that you have already approved (logo selected, website launched, files downloaded) is not returnable like a physical product. If we fail to deliver the agreed scope, we will finish the missing items or refund the undelivered portion.
Refund turnaround time
Once a refund is approved in writing, we process it through the original payment method (Safepay when that is how you paid) within 7 business days. Your bank or card issuer may take additional time to show the credit, typically up to 14 business days. Safepay’s own processing rules also apply.
Exchanges
Digital services are not “exchanged” for other SKUs. We can change remaining unused scope by written agreement and a revised invoice if the price changes.
Chargebacks
Email hello@foliodigitals.com first with your invoice reference so we can fix the issue. Unjustified chargebacks may be contested with the payment records.